Contact
Talk to an adviser.
Tell us what you are trying to protect and when you need an answer. An adviser reads every enquiry, and you will not be passed through a call queue.
Email
The quickest route for a general question or an existing policy.
advice@aldergate.exampleWhen we reply
Enquiries are answered by an adviser during business hours. We do not operate an emergency line.
If a loss has already happened
Deal with safety first and contact the emergency services if anyone is at risk. The claims guidance page sets out what to record and who to notify, and your insurer's own notification route always takes priority over emailing us.
Claims guidance
Please do not send identity documents, bank details, card numbers or medical records by email. If an insurer needs them later, they will be collected through that insurer's own secure process.
